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Job Details

 

IT Service Desk Manager (Contract)
Location: Wigan Country: UK Rate: £300 - 400 per day
 
IT Service Desk Manager

£300 - £400 - Inside IR35

Initial 3 months

Wigan - on-site

IT Service Desk Manager - Wigan - Initial 3 months - On-site

A technology solutions provider is seeking an experienced Service Desk Manager for an initial 3-month duration with scope to extend. The client is undergoing internal investment and changes with this role being a key position to provide stability to the Service Desk. This solutions provider has a strong customer base within the UK and Europe. As the client base grows there is a requirement for a dedicated and focussed IT Service Desk Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution of incidents - circa. 15 Support Engineers

To be considered for the role you must have experience in:

  • Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design
  • Ensuring that the 1st Line Support Team respond to requests maintaining clients' systems to an agreed level
  • Responsible for proactive and reactive support activities. Experience supporting customer set-up projects would be highly desirable
  • Regular incident team reporting to drive improvement with 1st Line Support team and other team members
  • Coaching and mentoring of ticket handling
  • Dealing with priority one incidents and being the sole contact for customers on priority incidents

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your TalentBank Technology Consultant. Additionally, you can contact Matt Hudson, by exploring the TalentBank Technology website.

Posted Date: 09 May 2024 Reference: JSV-33177 Employment Business: Talentbank Technology Contact: Matthew Hudson
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